| Advanced Resources | "Our Assets Are Our People" |
| of Michigan, Inc. |
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The cost to operate any set of computer based software applications varies by size and complexity. But one thing that seems to be common regardless of size is the ongoing increase in support costs each year. The solution is in the “Managed Services Program (MSP). So, what do we mean by “managed services”? Managed Monitoring: through the use of a robust solution, normally available only through enterprise class level and costly solutions, we are able to bring a remote monitoring and management tool to a client that allows us to “watch over the client’s network remotely”. We have the ability to take corrective action without, in many cases, having to drive to the customer site to fix problems. In many cases, we may be alerted to the problem before the customer knows it existed. Managed Maintenance: services include 24 X 7 remote network monitoring, a scheduled monthly maintenance program customized to your needs, immediate attempts to log into your network to take corrective action when possible, ongoing maintenance of all available software and firmware, and regular updates of critical “patches” to desktops and servers. Managed Support: the Managed Support Agreement is the most advanced offering by Advanced Resources to our clients. This service is custom designed for each customer that prefers a complete outsourcing arrangement of their entire IT infrastructure. This allows each customer to concentrate on their core business and to take advantage of Advanced Resources IT management and knowledge. Keeping all pieces of the network and applications up and running should be left up to the “experts”. Most customers cannot afford that level of expertise internally. Advanced Resources has the background, knowledge, personnel, and experience to meet the challenges of today and tomorrow. |
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